Gunduz, M and Elsherbeny, H A (2020) Operational framework for managing construction-contract administration practitioners' perspective through modified Delphi method. Journal of Construction Engineering and Management, 146(3): 04019110, ISSN 0733-9364
Abstract
Effective construction contract administration (CCA) is a core competency for the management of construction projects. The consequences of poor contract administration can be catastrophic, and it may necessitate extensive investigation of factors affecting the CCA performance. This paper presents an operational and systematic multidimensional contract administration performance framework (CAPF) in order to assist the client, the consultant, and the contractor to effectively plan, manage, measure, monitor, and control the CCA performance. Past research, semistructured interviews, and a two-round Delphi study were used to identify the importance of 93 operational key factors in 11 project management categories that affect CCA performance. The worst-case scenario of the mode score, mode value, and standard deviation to mean ratio (SDMR) were conducted to check the overall agreement on Delphi rounds. The mean value and interrater agreement (IRA) analyses were applied to quantify the significance and strength of the agreement of the identified factors on project performance. Furthermore, the external validity of the framework was validated by two real construction projects and the results indicated substantial improvements in CCA performance by better implementation and introduction of new factors. This study contributes to the construction management body of knowledge by introducing a comprehensive framework that would cover the limitations of the existing studies.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | contract administration; contract management; Delphi; operational framework; performance assessment |
| Index terms: | project management, performance assessment, implementation, project performance, investigation, construction contract, validity, deviation, contract administration, Delphi method, body of knowledge, practitioner, construction project, contract management, interview |
| Subjects: | contract management, project management theory and practice, production management, assessment methods, practitioner, contract type, evaluation and assessment methods, data collection methods, financial and cost management, knowledge management, contractual arrangements |
| Topics: | Cost Management, Information Management, Project Management, Research Practice, Roles and Professions, Procurement, Human Resources, Contract Administration |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here