Zulu, S and Brown, A (2004) Quality of the project management process: An integrated approach. In: Khosrowshahi, F (ed.) Proceedings of 20th Annual ARCOM Conference, 1-3 September 2004, Edinburgh, UK.
Abstract
A unified criterion to measure quality has proved difficult in quality management research. Because of the nature of quality, it is not possible to measure quality directly. This has resulted in the use of quality constructs and their associated items as proxy measures of quality. A number of studies in other industries have been conducted to find out the relationship between quality management efforts and performance outcomes. This research takes a quality management perspective to understand the relationship between project management processes and project performance. One of the areas of concern is the measurement of quality of the project management process. An integrated project management process quality (PMPQ) conceptual measurement framework is presented. The framework integrates a generic quality measurement dimension adapted from the business excellence model (EFQM) and a project management specific dimension developed from a literature survey. Having developed the conceptual model, results from a preliminary survey were integrated into the model. The resultant model incorporating both the generic framework and the project management specific framework shows the potential of the model to measure quality of the project management process.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | quality; project management; total quality management; process; business excellence |
| Index terms: | quality management, dimension, project management, project management process, project performance, survey, total quality management, integrated approach, performance outcome |
| Subjects: | data collection methods, value management, health monitoring assessment and metrics, evaluation methods, contractual arrangements, project management theory and practice, quality assurance |
| Topics: | Research Practice, Project Management, Health and Safety, Procurement, Quality Management |
| Descriptive scope: | 3 PCE |
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