Johannes, K; Theodorus Voordijk, J; Marias Adriaanse, A and Aranda-Mena, G (2021) Identifying maturity dimensions for smart maintenance management of constructed assets: A multiple case study. Journal of Construction Engineering and Management, 147(9): 05021007, ISSN 0733-9364
Abstract
While smart maintenance is gaining popularity in professional engineering and construction management practice, little is known about the dimensions of its maturity. It is assumed that the complex networked environment of maintenance and the rise of data-driven methodologies require a different perspective on maintenance. This paper identifies maturity dimensions for smart maintenance of constructed assets that can be measured. A research design based on two opposite cases is used and data from multiple sources is collected in four embedded case studies in corporate facility management organizations. Through coding data in several cross-case analyses, a maturity framework is designed that is validated through expert consultation. The proposed smart maintenance maturity framework includes technological dimensions (e.g., tracking and tracing) as well as behavioral dimensions (e.g., culture). It presents a new and encompassing theoretical perspective on client leadership in digital construction, integrating innovation in both construction and maintenance supply networks.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | asset management; construction clients; digitalization; facilities management; maintenance; organizational networks; outsourcing |
| Index terms: | case study, digital construction, outsourcing, maintenance management, construction client, research design, dimension, digitalization, asset management, cross-case analysis, management practice, methodology, facilities management |
| Subjects: | digital technology, data analysis and analytics, health monitoring assessment and metrics, data collection methods, business, research design and methodology, practitioner, asset management, information systems, management, maintenance engineering, research methods |
| Topics: | Digital Applications, Research Practice, Health and Safety, Business Strategy, Procurement, Roles and Professions |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here