Jiang, S; Ma, G; Jia, J; Wu, M and Wu, Z (2022) Mobile ICT overuse in the construction industry: Effects on job burnout of project managers. Journal of Construction Engineering and Management, 148(6): 04022024, ISSN 0733-9364
Abstract
Mobile information and communication technologies (MICTs) have been widely adopted to facilitate construction project management by many construction organizations. Yet, scholars have rarely emphasized the growing concern regarding the overuse issue of MICT among construction management professionals, especially construction project managers (CPMs). Against this background, drawing on the stressor-strain-outcome framework and job demand-resources model, this research aimed to explore how different MICT overuse patterns (i.e., MICT excessive use at work and MICT connective use after work) by CPMs affect their well-being in terms of job burnout and the underlying mechanism. The moderating role of team member support was also examined as the boundary condition in the influencing process of MICT overuse. Empirical data from 216 CPMs were analyzed with structural equation modeling. The results revealed that both patterns of MICT overuse led to the two strains including technology-work conflict and role overload, which in turn exacerbated CPMs' job burnout. In addition, team member support was found to buffer the impacts of MICT connective use after work on these strains. This study highlights the need for a deeper understanding of the negative side of MICT use in the construction project context with guidance for construction organizations on mitigating the adverse effects of MICT use in practice. Furthermore, these empirical findings bring useful insights into the causes of CPMs' job burnout through a novel human-technology interaction perspective.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | construction project manager; job burnout; mobile information and communication technologies; overuse |
| Index terms: | construction project, well-being, information and communication technology, burnout, manager, structural equation modelling, drawing, construction project management, buffer, job demand, interaction, construction industry, project manager, boundary condition, construction organization |
| Subjects: | computing systems, practitioner, profession, mental health and wellbeing, organization, technical documentation, production management, financial risk, project management theory and practice, structural engineering, management, industry analysis, statistical analysis, behavioral psychology, occupational health and safety management |
| Topics: | Roles and Professions, Engineering Principles, Project Management, Research Practice, Health and Safety, Business Strategy, Cost Management, Human Resources, Digital Applications, Design Practice |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here