Retamal, F; Salazar, L A and Alarcón, L F (2022) Online monitoring and implementation of commitment management performance and its impact on project planning in four construction projects. Journal of Construction Engineering and Management, 148(10): 05022011, ISSN 0733-9364
Abstract
The construction sector has not evolved with respect to the productivity of its processes and has not grown as expected in the last 50 years. Therefore, the Last Planner System (LPS) was created, which is based on commitment management to improve productivity. However, only one system has been proposed to manage commitments properly, the Commitment Management System (CMS). This research created an online intervention to measure the evolution and correlation of the commitment and maturity indicators of LPS and CMS, and the behavior of social network analysis (SNA) in four construction projects. The research was divided into four parts: (1) a literature review of commitment management in the field; (2) an online adaptation of the intervention; (3) an implementation and follow-up for 10 weeks in online format, observing the evolution of CMS, SNA, and LPS; and (4) an evaluation and analysis of how the online implementation impacts the indicators, establishing trend lines and relationships among the indicators. With this intervention, the indicators of commitment management, the level of implementation of the Last Planner System, the percentage of plan completed (PPC), and the interactions among the participants were analyzed, obtaining a sustained increase of as much as 7.02% in the first 5 weeks, with a slight decrease after the intervention in some cases, such as PPC (-0.01%). The intervention showed that the percentage of compliance negotiation and agreements is a fundamental indicator for establishing a better PPC, because the SNA metrics also were affected indirectly, based on Spearman's correlation analysis between all the measured indicators. This research demonstrated that online intervention works as a novel tool, without the need for researchers to be in the field, obtaining promising results during project monitoring.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | interaction; last planner system; linguistic action perspective; social network analysis; team building |
| Index terms: | monitoring, PPC, agreements, negotiation, implementation, interaction, team building, correlation analysis, adaptation, productivity, construction project, evolution, last planner system, project planning, project monitoring, construction sector, management system, compliance, literature review, commitment, social network analysis |
| Subjects: | standard forms of contract, user focus, control systems, psychology, contract formation, data analysis and analytics, contractual arrangements, environmental science, management, research methods, production management, health safety and environment, conflict resolution, project controls, industry analysis, behavioral psychology, statistical analysis |
| Topics: | Site Management, Organizational Design, Contract Administration, Time Control, Design Practice, Procurement, Sustainability, Stakeholder Management, Project Management, Research Practice, Business Strategy, Health and Safety |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here