Kridan, A B and Goulding, J S (2005) Change management and human resource management as potential success areas for knowledge management implementation within the Libyan banking sector. In: Khosrowshahi, F (ed.) Proceedings of 21st Annual ARCOM Conference, 7-9 September 2005, London, UK.
Abstract
It has been widely acknowledged that the role of senior management commitment, information technology, change management, human resource management, and knowledge management processes (in term of knowledge management implementation) is an essential consideration for any company wishing to exploit these issues and manage their holistic knowledge assets. This paper presents research undertaken within the Libyan banking industry using a real estate investment bank specialising in the construction industry; and uses the Capability Maturity Model concept as a context for knowledge management implementation. This paper explains the knowledge capturing process vis-à-vis understanding the user requirements of change management, human resource management, and knowledge management implementation within the context of the Libyan banking industry.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | capability maturity models; change management; human resource management; information technology; knowledge management |
| Index terms: | implementation, construction industry, information technology, knowledge management, capability maturity model, change management, commitment, human resource management, real estate investment, banking, user requirement |
| Subjects: | psychology, contractual arrangements, economic analysis, user-centered design, computing systems, industry analysis, management, professional development |
| Topics: | Human Resources, Digital Applications, Design Practice, Organizational Design, Information Management, Research Practice, Business Strategy, Procurement |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here