Abdullahi, U; Bustani, S A; Hassan, A and Rotimi, F E (2019) Assessing quality management practice in Nigerian construction industry. Journal of Construction Business and Management, 3(2), pp. 17-25. ISSN 2521-0165
Abstract
Several adverse reports on quality performance drive the need to assess quality management practice in the Nigerian construction industry. Incidences of building failures and in extreme cases, building collapse have been attributed to poor quality management among other factors. This paper assesses the quality management practices of Nigerian construction firms intending to suggest appropriate courses of action for improving quality performance. Data were collected through questionnaires administered to management staff in 20 construction firms in Abuja, Nigeria. Findings from the study show that inspections and statistical quality control techniques are the most widely used quality management tools by construction firms in Nigeria. However, the study found that the preparation of quality management plans (QMP) and quality auditing (a measure of quality assurance in building production), is not popular among Nigerian construction firms. Inadequate planning arrangements for quality, poor communication of quality requirements and lack of awareness of the benefits of quality management were identified as the most significant issues affecting quality management practice. Therefore there is a low uptake of quality management practice principles within construction organizations in Nigeria. Hence, the need to create awareness for implementing quality management principles and concepts in its construction industry.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | assessment; Nigeria; management practice; performance; quality management; questionnaire survey |
| Index terms: | management practice, questionnaire, quality management practice, building failure, Abuja, construction firm, quality assurance, survey, quality performance, management staff, quality management, construction industry, quality control, construction organization, Nigeria, inspection |
| Subjects: | industry analysis, quality assurance, management, Geography, project delivery, data collection methods, organization, reliability engineering |
| Topics: | Quality Management, Human Resources, Business Strategy, Research Practice, Geographical Context, Engineering Principles |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here