Akuete, E; Nduka, D O and Ogundipe, K E (2022) Maintenance feedback mechanisms and limiting factors of post-occupancy evaluation in student residents of higher education institutions in Nigeria. Journal of Construction in Developing Countries, 27(2), pp. 17-41. ISSN 1823-6499
Abstract
A hostel facility’s effective functioning and performance contribute significantly to advancing knowledge and technologies for a sustainable future. Therefore, post-occupancy evaluation (POE) offers the basis for promoting construction projects’ future design and construction quality. The present study thereby examines the maintenance feedback mechanisms and limiting factors of POE to address future occupants’ satisfaction in selected hostels in Nigerian universities. A quantitative research design method was adopted where 340 questionnaire instruments were administered to the student occupants and facilities managers. The data obtained were subjected to descriptive statistics using a mean score, relative importance index and ranking. The research findings revealed that the maintenance feedback mechanisms utilised both by the student and facilities manager respondents have direct communication channels with the relevant stakeholders. The limiting factors of POE analysed showed that non-availability of information on building facilities, the persistence of maintenance challenges in building, lack of commitment from school management and insignificant improvement on the maintenance challenges were severe factors to be tackled in the studied hostels. Therefore, it is recommended that Nigerian universities’ regulating bodies conduct a building performance evaluation of existing hostel facilities in Nigerian universities and update the procedures guide and physical development manual for Nigeria’s university system.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | academic performance; building performance evaluation; higher education institutions; hostels; post-occupancy evaluation; user satisfaction |
| Index terms: | design and construction, building performance evaluation, statistics, design method, quantitative research, academic performance, satisfaction, higher education institution, Nigeria, post-occupancy evaluation, hostel, facilities manager, questionnaire, user satisfaction, construction project, relative importance index, commitment |
| Subjects: | client relations, mathematical modelling, risk assessment, construction type, data collection methods, practitioner, design methods, psychology, evaluation methods, project delivery, data analysis and analytics, contractual arrangements, Geography, production management, educational institutions, building performance, assessment methods |
| Topics: | Education, Organizational Design, Design Practice, Quality Management, Risk Management, Roles and Professions, Stakeholder Management, Procurement, Construction Technology, Research Practice, Project Management, Geographical Context, Engineering Principles |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here