Aziz, Z; Alzaabi, E and Syazli Fathi, M (2023) Prioritisation of resilience criteria and performance indicators for road emergencies crisis response: An analytic hierarchy process (AHP) approach. Journal of Financial Management of Property and Construction, 28(2), pp. 178-205. ISSN 1366-4387
Abstract
Purpose: This paper aims to develop a crisis readiness framework for road traffic crisis response for law enforcement agencies in the United Arab Emirates (UAE). Design/methodology/approach: A Delphi method was used that combined questionnaire-based survey and the analytical hierarchy process to collect quantitative and qualitative data from an expert panel of crisis readiness professionals on how they prioritise and weigh the different strategic criteria, sub-criteria and performance indicators in the context of law enforcement agencies' traffic response. Findings: The findings of this paper resulted in the identification, ranking and validation of ten key dimensions of crisis readiness clustered into three distinct sets of priority rankings: response planning, resources, training and coordination; information management and communication and risk and hazard assessment; and early warning, legal and institutional frameworks, recovery initiation and property protection. The results additionally established the relative priority of sub-criteria for each criterion and validated a broad set of key performance indicators (KPIs) for the top six ranked criteria. Research limitations/implications: The findings are based on a single case study focused on a specific area of operation within crisis response and one group of organisations of the UAE police sector. This potentially places a constraint on the wider generalisation of the findings to different operational areas and agencies, as they may have different priorities or organisational conditions that have implications for the framework application and the relative importance of certain criteria and sub-criteria. Practical implications: This paper provides strategic guidance in the form of a prioritised list of criteria, sub-criteria and KPIs that can direct efforts to optimise different dimensions of crisis readiness at a strategic and operational level. Originality/value: This paper makes an original contribution in identifying the key criteria and performance indicators of crisis readiness for road traffic situations. The findings contribute a comprehensive strategic readiness framework that supports planning and decision-making for the development of organisational capacities that can enhance response times of police to road traffic crises. This framework ranks dimensions of crisis readiness and key sub-criteria in order of priority and validates the key components of crisis readiness that can support practitioners to structure, standardise and benchmark key processes and elements of crisis response.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | analytic hierarchy process; Delphi method; performance indicators; resilience criteria; road emergencies crisis response |
| Index terms: | survey, early warning, hazard assessment, performance indicator, relative importance, United Arab Emirates, agency, decision-making, methodology, practitioner, validation, questionnaire, recovery, Delphi method, case study, key performance indicator, enforcement, dimension, analytical hierarchy process, coordination |
| Subjects: | data collection methods, risk assessment, practitioner, operations management, project delivery, health monitoring assessment and metrics, management, research methods, performance management, Geography, health safety and environment, professional development, financial risk, sociology, decision analysis, decision-making and optimization, environmental hazards |
| Topics: | Quality Management, Organizational Design, Health and Safety, Cost Management, Information Management, Project Management, Geographical Context, Research Practice, Roles and Professions, Risk Management, Sustainability |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here