Kridan, A B and Goulding, J S (2006) Assessing the role of knowledge management processes in implementing a knowledge management system: An application of the capability maturity model to the Libyan banking sector. In: Boyd, D (ed.) Proceedings of 22nd Annual ARCOM Conference, 4-6 September 2006, Birmingham, UK.
Abstract
It is widely acknowledged that knowledge management processes, senior management commitment, information technology, change management, and human resource management (in terms of knowledge management implementation) are essential considerations for organisations wishing to exploit and manage their holistic knowledge assets. This paper presents research undertaken within the Libyan banking industry using the Capability Maturity Model concept as a context for knowledge management implementation. The paper explains the involvement of knowledge management processes in supporting the implementation of knowledge management system, vis-a-vis understanding the user-requirements, planning for knowledge acquisition; creation; transfer; application and knowledge documentation within the Libyan banking industry. Key findings suggest that gap analysis should be undertaken in five key areas prior to implementation of knowledge management system.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | capability maturity models; knowledge acquisition; knowledge application; knowledge creation; knowledge documentation; knowledge management implementation; knowledge transfer |
| Index terms: | knowledge management system, gap analysis, human resource management, knowledge management, change management, knowledge creation, information technology, capability maturity model, implementation, commitment, documentation, knowledge transfer, banking, knowledge acquisition |
| Subjects: | student development, psychology, research dissemination and communication, knowledge management, information systems, economic analysis, computing systems, contractual arrangements, management, professional development, performance measurement |
| Topics: | Procurement, Business Strategy, Organizational Design, Digital Applications, Education, Human Resources, Research Practice, Information Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here