Mogotlhwane, T; Khosrowshahi, F and Underwood, J (2006) Impact of ICT applications in performance: Search for evidence. In: Boyd, D (ed.) Proceedings of 22nd Annual ARCOM Conference, 4-6 September 2006, Birmingham, UK.
Abstract
The Information and Communication Technology (ICT) applications in the western world are well established. This is shown by extensive use of ICT based services such as e-commerce, e-governance, etc. as well as many businesses operating through dot coms. There were lot of controversies as to ICT impact on performance. Nobel Peace Prize winner economist Robert Solow is one of those who echoed lack of impact. He called it the computer productivity paradox. The issue is re-visited to look for possible answers as to how this controversial topic has been tackled and whether it still exists. The effects of internet growth will also be investigated. A lot of previous research concentrated on improving technology to have features that can support performance as well as how organisations must re-align themselves to take advantage of ICT opportunities. There has been little research done to cover developing countries. However, unlike previous technological developments, which excluded developing countries, e.g. industrial revolutions, ICT applications have penetrated even the poorest countries. This paper is part of a broader research, which looks at the development of a framework for proper exploitation of ICT in Botswana. The paper will highlight Botswana's investment in developing ICT infrastructure. It is shown that ICT applications are not leading to improved performance; hence this research aims to establish why it is not delivering to the expectation.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | Botswana; developing countries; information communication technology; performance |
| Index terms: | information and communication technology, governance, developing country, e-commerce, exploitation, productivity, Botswana, evidence, paradox, internet |
| Subjects: | Geography, development economics, management, computing systems, evaluation and assessment methods, business, social theory and frameworks, digital commerce |
| Topics: | Governance, Research Practice, Geographical Context, Business Strategy, International Construction, Digital Applications |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here