The relationship between conflict management style and construction project effectiveness

Al-Meshekeh, H S S (1991) The relationship between conflict management style and construction project effectiveness. PhD thesis, University of Strathclyde, UK.

Abstract

This thesis explores the conflict handling behaviours of Client and Contractor construction professionals executing construction project for the General Directorate of Military works at the Ministry of Defence and Aviation (GDMW/MODA) in the Kingdom of Saudi Arabia. The five examined behaviours are integrating, avoiding, compromising, dominating and obliging. Two hundred thirty-three construction professionals were surveyed. The data covered professionals' backgrounds and perceptions of effective conflict management styles, project nature, conflict intensity, and sources of significant conflicts. The analysis focused upon respondents' assessment of effective conflict handling behaviour and sources of significant conflict. The research results indicate that an integrating style followed by compromising style were preferred methods of handling conflict. The least frequently used styles were avoiding and obliging. The most frequent sources of significant conflicts were project specifications followed by contract conditions, while project costs and staff were the least frequent sources of significant conflicts. In the thesis, the relationship between project managers' integrating conflict management style and construction project effectiveness was tested through the analysis of structured interviews with 70 project managers executing 35 current publicly funded building construction projects. The thesis discovered a relationship between project managers' usage of integrating conflict.

Item Type: Thesis (Doctoral)
Uncontrolled Keywords: conflict management; construction project; contract conditions; project cost; specifications; client; contractor; professional; project manager; effectiveness; interview; Saudi Arabia
Index terms: contract condition, Kingdom of Saudi Arabia, Saudi Arabia, aviation, project manager, construction professional, effectiveness, building construction, project cost, conflict management, interview, specification, construction project
Subjects: performance management, economics, contract structure, professional development, production management, contractual condition, Geography, building construction, conflict resolution, industry analysis, data collection methods, profession
Topics: Construction Technology, Roles and Professions, Stakeholder Management, Information Management, Research Practice, Geographical Context, Project Management, Cost Management, Contract Administration, Quality Management
Descriptive scope: 3 PCE

N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here