Bamisile, A (1991) A communication system approach to the management of quality in construction. PhD thesis, Open University, UK.
Abstract
An understanding of the factors surrounding the achievement of specified quality requirements is imperative and hence a prerequisite for effective management of quality by the construction team. To this end, the research is concerned with identifying, with a high degree of certainty associated with the data, the cause and effect of quality problems directly related-to the site production process and to establish, quantitatively, the relative importance of the factors. Six hypotheses were postulated and their verification was based on balanced and honest conclusions drawn from the data analyses. Five of the six hy 3po thesesa re supported by the data. Therefore, they become explanatory theories for the management of quality in construction. As part of a literature survey, a critical review of the previous works was made and the current state of the art was identified. Based on the knowledge gained from the literature survey, three detailed case studies were made of construction projects in the South East of England, utilising different procurement methods. The case studies, in conjunction with the literature review, were used to develop conceptual models which in turn were used for structuring a detailed questionnaire intended to extend the research throughout England in order to achieve a sufficiently large category proportion'. The responses to the questionnaires were scientifically analysed and statistically validated. The data analysis results in the identification of 30 factors which are expressed as the causes of non-conformance to specified quality requirements. The relative importance of each factor was established. Therefore, a large cloud has been removed and the construction team can now direct their limited resources effectively. The second objective of the research was accomplished with the successful development of a new Quality System entitled "Quality Communication System" (QCS). The implementation of the QCS approach to the management of quality in construction will result in achieving conformance to specified quality requirements at first attempt, lower costs and increased productivity in the construction industry. The research outcome is a significant contribution to the management of quality in the construction process. The outcome is perceived to represent an advance in knowledge associated with construction management.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | communication; construction project; construction team; procurement method; production process; productivity; case studies; England |
| Index terms: | construction team, productivity, case study, England, procurement method, implementation, construction industry, production process, survey, literature review, data analysis, relative importance, state of the art, questionnaire, construction project, construction process |
| Subjects: | project delivery, data analysis and analytics, contractual arrangements, data collection methods, research dissemination and communication, risk assessment, building construction, industry analysis, manufacturing engineering, management, production management, Geography |
| Topics: | Procurement, Risk Management, Engineering Principles, Project Management, Geographical Context, Research Practice, Business Strategy, Site Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here