Ahmed, S M (1993) An integrated total quality management (TQM) model for the construction process. PhD thesis, Georgia Institute of Technology, USA.
Abstract
In this research, three basic and fundamental principles of TQM namely; customer satisfaction, total participation and involvement, and continuous process improvement is utilized to develop an integrated TQM model for the building construction area of the design-construction industry. Firstly, different scenarios for the improvement of quality in the design and management of construction projects through the joint efforts of the design and the project teams is developed. Secondly, a customer satisfaction model consisting of six factors is developed to structure a customer satisfaction questionnaire to quantify owner perceptions regarding "customer satisfaction" in construction. Different hypotheses are developed and rigorously tested through statistical analysis. Finally, a Quality Function Deployment (QFD) model is presented for the design-construction industry to improve the quality and owner satisfaction. The developed QFD model is expected to resolve some issues pertaining to two of the fundamental problems facing the design-construction industry: (a) the identification of owner requirements and, (b) accurately transforming these requirements through design and fabrication of components, writing of specifications, and assembly of subsystems to complete the facility.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Kangari, R |
| Uncontrolled Keywords: | construction project; participation; project team; specifications; fabrication; quality function deployment; owner; statistical analysis |
| Index terms: | questionnaire, construction project, construction process, specification, process improvement, total quality management, building construction, customer satisfaction, project team, fabrication, quality function deployment, construction industry, satisfaction, statistical analysis, owner |
| Subjects: | building construction, sociology, industry analysis, quality assurance, management, manufacturing engineering, production management, contractual condition, service delivery, data science, project delivery, evaluation methods, data collection methods |
| Topics: | Construction Technology, Stakeholder Management, Engineering Principles, Research Practice, Project Management, Business Strategy, Contract Administration, Site Management, Quality Management |
| Descriptive scope: | 4 PCTA |
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