Lee, K R and Fenn, P (2007) Investigation of critical factors affecting successful mediation: Korean mediation users perspectives. In: Boyd, D (ed.) Proceedings of 23rd Annual ARCOM Conference, 3-5 September 2007, Belfast, UK.
Abstract
Mediation has been the most favourable tool amongst Alternative Dispute Resolution (ADR) methods resulting in high effectiveness of time and cost for the procedure of dispute resolution, together with maintenance of the relationship amongst parties. However, in spite of the advantages, mediation in South Korea has still been shown to be in the early stage of its development. To identify the fundamental problems of the models in Korea, this study analyses the parties' perspectives toward the current mediation models through evaluation methods of their satisfaction degree. As a result, this research reveals three main problems in the current models; long procedure, involuntary nature and non-facilitative processes.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | mediation; satisfaction degree; South Korea; statistical analysis |
| Index terms: | alternative dispute resolution, facilitative, effectiveness, mediation, satisfaction, investigation, statistical analysis, resolution, critical factor, South Korea, dispute |
| Subjects: | data science, dispute resolution, data collection methods, contract management, Geography, risk assessment, conflict resolution, performance management, management, project delivery |
| Topics: | Legal Issues, Business Strategy, Contract Administration, Quality Management, Geographical Context, Project Management, Risk Management, Research Practice, Stakeholder Management |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here