Vukomanovic, M; Ceric, A and Radujković, M (2007) BSC-efqm based approach for performance benchmarking in construction industry. In: Boyd, D (ed.) Proceedings of 23rd Annual ARCOM Conference, 3-5 September 2007, Belfast, UK.
Abstract
There is a great need in construction industry for identification of common set of KPIs, in order to systematically control its performance. This paper explains the difference between various management control systems and their use in performance practice. It elaborates a new, integrated, model for performance management in a construction company, based on EFQM – excellence model and Balanced Scorecard (BSC) principles in conjunction with modern control theory. The model uses three types of performance measures: leading (KPI), lagging (KPO) and perceptive (PerM) indicators, across four dimension of BSC and nine sub-dimensions of EFQM model. The indicators are distributed in six dimensions of KPI breakdown structure (KPIBS). Thus, the results of performance measurement, based on KPIBS, are used as input information for benchmarking process of a construction company. The paper shows such example, based on the first level of benchmarking, and elaborates its results. It concludes with final assessment of the model, gives recommendations and sets new objectives for future research.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | benchmarking; BSC; construction; efqm; KPI |
| Index terms: | control system, benchmarking, construction industry, dimension, performance management, balanced scorecard, performance measurement, construction company, performance measure |
| Subjects: | organization, health monitoring assessment and metrics, performance measurement, monitoring and control, industry analysis |
| Topics: | Research Practice, Business Strategy, Health and Safety, Quality Management |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here