Guthrie, J L (2000) Group-level reengineering process. EngD thesis, University of Kansas, USA.
Abstract
The business process for the traditional project delivery systems of design, bid, build (DBB), and the newer at-risk approach of engineer, procure, construct (EPC), has construction phase services that must be optimized and managed effectively. Modern quality field/discipline tools and techniques for construction management were seen as a possible solution to improving team performance in the delivery of construction phase services. The purpose of this paper was to examine the available tools and techniques within the quality field/discipline of the engineering, architectural, construction, and world-class corporation communities. Another purpose was to evaluate and select tools and techniques for data collection, data evaluation, and work improvement implementation that would lead to a system that was more quality-focused. This was accomplished by implementing a quality-affecting program based upon the information attained from academic research and by a customer-centered data collection process. The thesis of this paper is that any autonomous department or team may improve both customer satisfaction and worker morale by implementing a quality method. The archetype developed from this research for this quality method is called the group-level reengineering process. The group-level reengineering process was implemented, and results to date indicate higher levels of satisfaction from both internal and external customers, and also from the members of the selected research group implementing the quality method.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Glavinich, T E |
| Uncontrolled Keywords: | morale; construction phase; project delivery; contracting methods |
| Index terms: | engineer, program, implementation, team performance, archetype, customer satisfaction, project delivery, satisfaction, construction phase, morale, contracting method |
| Subjects: | software systems, management, project delivery, contractual arrangements, leadership, service delivery, profession, modelling and simulation |
| Topics: | Digital Applications, Roles and Professions, Procurement, Stakeholder Management, Research Practice, Project Management, Organizational Design |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here