Chan, P L (2004) Critical success factors for delivering healthcare projects in Hong Kong. PhD thesis, Hong Kong Polytechnic University, Hong Kong.
Abstract
Hong Kong's population is ageing. The proportion of the aged (those 65 or over) will increase substantially from 11% in 2001 to 24% in 2031. The outbreak of Severe Acute Respiratory Syndrome (SARS) in March 2003 also highlighted the strains that hospital beds and healthcare facilities could come under. However, healthcare projects, especially hospital projects, take a long time to deliver to the community. They involve a lengthy pre-construction stage and a post-contract period. Past experiences have shown that hospital projects usually end in serious time and cost overruns. Hence, in order to achieve outstanding performance in healthcare projects, defining what constitutes a successful project and how to implement it are crucial issues that have been attracting considerable attention in the construction industry. The objectives of this research are to identify the major problems involved in running healthcare projects; to develop a framework and a project success index (PSI) to measure the success of healthcare projects; and to formulate a conceptual model to link the critical success factors (CSFs) with the performance of the project. The research findings provide valuable information on factors that are important in the success of healthcare projects. The findings enhance the understanding of clients, contractors, and designers on how to run a successful project, and help them to develop a system that can be used to achieve excellent performance in healthcare projects in the future. The findings also assist in the selection of members of the project team, help to identify the needs of the project, and forecast the level of performance of the project. Apart from its practical applications, the research is also useful in the field of academics/education. The results of the research can enrich the content of management education programmes for both students and project managers. Moreover, this study can further be used as a solid basis upon which to conduct an international comparative study of the situation in Asia, Europe, and North America, by extending the investigation in collaboration with fellow researchers in these areas. This will help strengthen our understanding of how healthcare projects are managed in different countries.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Chan, A P C and Scott, D |
| Uncontrolled Keywords: | cost overrun; education; population; project team; healthcare; hospital; collaboration; project success; client; designer; project manager; Europe; Hong Kong; critical success factor |
| Index terms: | programme, Asia, population, collaboration, critical success factor, Hong Kong, project manager, project success, Europe, outbreak, pre-construction, cost overrun, designer, comparative study, investigation, construction industry, project team |
| Subjects: | research design and methodology, profession, data collection methods, control systems, regions and continents, project delivery, financial and cost management, physical geography and landforms, management, health risk and incident analysis, project management theory and practice, Geography, project controls, demography, industry analysis |
| Topics: | Health and Safety, Project Management, Geographical Context, Roles and Professions, Cost Management, Research Practice, Organizational Design, Time Control, Urban Studies |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here