Mahmood, W Y W and Mohammed, A H (2008) A conceptual framework for the development of quality culture in the construction industry. In: Dainty, A (ed.) Proceedings of 24th Annual ARCOM Conference, 1-3 September 2008, Cardiff, UK.
Abstract
The construction industry is being viewed as one with poor quality emphasis compared to other sectors like the manufacturing and service sectors. Many criticisms have been directed to the construction industry for generally shoddy workmanship. This is mainly the result of the industry’s failure to achieve the expected performance level in delivering its finished product and its customer service. Total quality management (TQM) is increasingly being adopted by construction companies as an initiative to solve quality problems in the construction industry and to meet the needs of the customer. However, construction firms have been continually struggling with its implementation. Cultural change is being recognised as an important aspect of total quality development. However, the issue surrounding quality culture and their development has not been comprehensively studied. Based on literature review, this paper discusses the issue of quality culture and a conceptual framework for the development of quality culture in construction industry.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | construction; culture; quality; quality culture; TQM |
| Index terms: | customer service, construction company, construction firm, literature review, culture in construction, total quality management, workmanship, implementation, construction industry, cultural change, conceptual framework |
| Subjects: | theoretical framing, service delivery, contractual condition, sociology, industry analysis, organization, evaluation methods, contractual arrangements, data analysis and analytics |
| Topics: | Procurement, Business Strategy, Research Practice, Project Management, Contract Administration, Organizational Design, Quality Management |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here