Nzekwe-Excel, C; Nwagboso, C; Proverbs, D and Georgakis, P (2008) An approach for evaluating the satisfaction of a construction project team. In: Dainty, A (ed.) Proceedings of 24th Annual ARCOM Conference, 1-3 September 2008, Cardiff, UK.
Abstract
Several researchers have identified satisfaction as a subject of concern that requires improvement in the construction sector. Client and stakeholder satisfaction is a catalyst for retention and loyalty, which are success strategies for any industry. Satisfaction is affected and influenced by the participants or partners of construction projects. However, satisfaction can be assessed or evaluated based on defined parameters and attributes. In addition, satisfaction attributes form a frame of reference through which satisfaction measures and strategies are created for the project participants. This paper presents an approach for evaluating and assessing the satisfaction attributes and levels of members of a construction project team. The study explores the attributes that motivate the construction project participants in terms of improving their satisfaction level. Relationships of the members and their satisfaction parameters or attributes, and how these affect the satisfaction levels of the members are examined and discussed based on existing practices on client and project participant’s satisfaction.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | client; construction; project management; quality |
| Index terms: | strategy, retention, satisfaction, construction project team, project management, construction sector, stakeholder satisfaction, construction project |
| Subjects: | participation process, project delivery, management, production management, project management theory and practice, industry analysis |
| Topics: | Human Resources, Business Strategy, Research Practice, Project Management, Stakeholder Management |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here