Seraphim, D l (2006) Implementing TQM principles in a construction company in the UAE. PhD thesis, University of South Wales, UK.
Abstract
The thesis is concerned with the implementation of Total Quality Management principles in a construction company in the United Arab Emirates. Three case studies regarding the progress of TQM implementation in the concerned company are highlighting successes, failures and difficulties, and are assessing results through the review of Key Performance Indicators set by the organisation. Progress in TQM implementation is externally confirmed by recognitions granted by a governmental TQM award body. Critical Success Factors, as identified through Total Quality Management literature review, are reviewed in the light of the TQM implementation experience of the company considered, and recommendations and guidelines for similar organisations are drawn from this experience.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | key performance indicators; quality management; total quality management; UAE; United Arab Emirates; case study; failure; critical success factor |
| Index terms: | critical success factor, United Arab Emirates, literature review, construction company, total quality management, implementation, quality management, key performance indicator, case study |
| Subjects: | quality assurance, Geography, evaluation methods, project delivery, contractual arrangements, data analysis and analytics, organization, data collection methods, control systems |
| Topics: | Geographical Context, Project Management, Procurement, Quality Management, Research Practice, Business Strategy |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here