Ayodeji, A A (2008) Managing building and civil engineering project claims to reduce conflict intensity and contractors' potential to dispute. PhD thesis, National University of Singapore, Singapore.
Abstract
Conflicts and disputes are major forms of uncooperative behaviour. They are fundamental determinants of successful procurement and delivery of building and civil engineering projects. Conflicts and disputes on a project are determined by the perception of parties about fairness during the administration of claims on a project. However, people's perceptions about fairness may be influenced by various criteria. The research reported in this thesis examined the relationship between a contractor's perception about fairness, conflict intensity and the contractor's potential to dispute in the process of administering claims on a project. The central questions addressed were: how do contractors' perception about fairness in the process for administering project claims influence conflict intensity and their potential to dispute' Are contractors' reactions to unfavourable decisions on claims moderated by their perceptions about the procedures and processes used to make the decisions and how. The findings provide an empirical evidence to support a claims administration strategy based on principles of fairness when attempting to reduce conflicts and disputes on projects. The study concluded with a series of recommendations and strategies for administering claims on building and civil engineering projects in order to reduce conflict intensity and project owners' exposure to dispute with contractors.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Ofori, G and Ling, Y Y |
| Uncontrolled Keywords: | civil engineering; conflicts; disputes; owner |
| Index terms: | exposure, evidence, strategy, determinant, fairness, owner, dispute |
| Subjects: | risk assessment, evaluation and assessment methods, dispute resolution, management, public and environmental health, sociology, leadership |
| Topics: | Organizational Design, Research Practice, Business Strategy, Stakeholder Management, Legal Issues, Health and Safety, Risk Management |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here