Gameson, R and Sher, W (2009) An investigation into perceptions of client- professional interactions at project inception: An australian clients perspective: Pilot study results. In: Dainty, A R J (ed.) Proceedings of 25th Annual ARCOM Conference, 7-9 September 2009, Nottingham, UK.
Abstract
There is a consensus between United Kingdom (UK) and Australian literature on the key factors that need to be addressed when clients and construction professionals are communicating at the project inception stage. The theoretical foundation to this research has already been established with key factors being identified. One of the objectives of this research pilot study, upon which this paper focuses, was to elicit the perceptions and experiences of construction clients, in Australia. The research method involved conducting a series of in-depth semi-structured interviews with experienced construction client representatives, in Australia. Ethnographic software was used to code, sort and analyse the interview data. The data were analysed by comparing Australian clients perceptions against each other to identify if any significant consensus existed. The results strongly support the key outcomes of the literature review, reinforcing the importance of: comprehensive project briefs; the use of appropriate procurement procedures; and the definition of client and professional roles, responsibilities and communication systems. The research impact is a greater understanding of the nature of formative client-professional interaction and relationship development, from the perspective of experienced clients.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | client; construction professionals; interaction; project inception |
| Index terms: | interaction, construction professional, investigation, literature review, United Kingdom, construction client, Australia, interview |
| Subjects: | data analysis and analytics, practitioner, data collection methods, behavioral psychology, professional development, Geography |
| Topics: | Research Practice, Geographical Context, Information Management, Roles and Professions |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here