Aurellado, E A (2010) ISO 9001.2000 as change strategy for a growing construction company. PhD thesis, Southeast Asia Interdisciplinary Development Institute, Philippines.
Abstract
The growing globalization, which has rendered trade and commerce virtually borderless, has created awareness of the need to standardize the quality of products and services purveyed in the global market. ISO 9001.2008 (ISO) has been widely used by organizations as a quality management system to standardize products and services for greater market acceptability. However, organizations vary in terms of results from the adoption of such a system. The study tries to measure the effectiveness of the quality management system as change strategy especially as it relates to a medium-sized construction firm, and to selected construction companies in the Philippines. Using surveys, focused group discussions, and the results of performance appraisals, the study showed that the implementation of ISO produced positive results such as improvements in processes, greater marketability, better communications and coordination, customer focus, and accountability. It also indicated certain changes on the culture and leadership of the subject firm because of changes in individual paradigms, largely influenced by a deliberate and conscious effort on the part of the management to attain quality. . The continuous improvement ethos inherent in the ISO quality management system also encouraged innovation and change. As a general framework for managing and integrating organization-wide activities to achieve strategic goals and operational objectives, ISO is deemed sufficiently effective as a change strategy in preparing organizations to become more professional institutions.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Fernando, M S C L |
| Uncontrolled Keywords: | accountability; continuous improvement; coordination; culture; market; commerce; communication; globalization; innovation; leadership; quality management; standardization; professional; Philippines |
| Index terms: | survey, construction firm, accountability, coordination, globalization, ISO, effectiveness, paradigm, strategy, implementation, Philippines, quality management system, quality management, appraisal, commerce, standardization, continuous improvement, construction company |
| Subjects: | Geography, standards development, organization, data collection methods, asset management, education and knowledge transfer, management, contractual arrangements, quality assurance, liability law, performance management, factor and component analysis, economic factors, performance measurement, project delivery |
| Topics: | Procurement, International Construction, Quality Management, Legal Issues, Research Practice, Organizational Design, Business Strategy, Geographical Context |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here