Lau, E and Rowlinson, S (2009) The expectations, needs, risks and constraints for project performance. In: Dainty, A R J (ed.) Proceedings of 25th Annual ARCOM Conference, 7-9 September 2009, Nottingham, UK.
Abstract
Construction projects require client-contractor collaboration. Working in a collaborative manner means matching expectations and needs which would lead to satisfaction from both parties. Construction clients and contractors bear different expectations and needs and therefore satisfactory project outcomes should not just single out clients satisfaction and negative project results should not deny satisfactory project performance. This study is to identify the expectations and needs of clients and contractors together with the barriers of risks and constraints that confine satisfaction and attempts to capture the gap expressed in qualitative data via a quantitative approach. The result indicates that perception matching is at a 44% level and the other 56% requires working out; while within that 44% there is also a difference in perception with either positive or negative values. It also shows that the client normally has higher expectation of contractors while contractors consider themselves fully meeting the clients needs and require more involvement from the clients. As no single party is able to have complete information to make perfect or appropriate decisions, it concludes that mutual trust and empowerment are both important in client-contractor collaboration.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | collaboration; constraints; expectations; needs; risks; stakeholders |
| Index terms: | project performance, collaboration, construction project, construction client, project outcome, satisfaction, empowerment |
| Subjects: | production management, project management theory and practice, management, practitioner, project completion, project delivery |
| Topics: | Human Resources, Organizational Design, Project Management, Roles and Professions |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here