Alazemi, W (2013) Total quality management within the construction industry of Kuwait: the role of Total Quality Management and its usage. PhD thesis, Loughborough University, UK.
Abstract
The aim of this research is to understand employees' contribution to the successful implementation of total quality management (TQM) within construction companies in Kuwait. A research model was developed based on previous studies to guide the research and understand the different factors that contribute to employee contribution and implementation of TQM. The research begins with reviewing different literatures on employee contribution and TQM. The factors studies the implementation and usage of quality management in the construction companies and factors such as leadership, employee, teamwork, and information technology on TQM. To understand employee contribution, data was collected from employees in the construction companies in Kuwait. The data was collected using quantitative survey and using questionnaires that were distributed by hand to the companies. The collected data was entered in statistical software to generate different types of analyses. The types of analyses were descriptive, crosstab, correlation, factor, regression, Kruskall Wallis and Mann Whitney. Based on the results leadership, employee, teamwork and information technology were found to be significant to the role of TQM in the construction companies. The recommendations were towards practicing continuous improvement, strengthening employee training, increasing and enhancing communication between managers and employees. The future research recommendations are towards gathering information from senior managers and CEO. The data needs to be compared with this study to understand the role of senior managers towards success of TQM in construction companies.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | information technology; leadership; quality management; teamwork; total quality management; employee; Kuwait |
| Index terms: | continuous improvement, teamwork, implementation, quality management, construction industry, survey, construction company, total quality management, manager, information technology, Kuwait, strengthening, questionnaire |
| Subjects: | Geography, structural engineering, quality assurance, practitioner, organization, contractual arrangements, performance measurement, management, industry analysis, computing systems, data collection methods, evaluation methods |
| Topics: | Roles and Professions, Research Practice, Business Strategy, Organizational Design, Digital Applications, Procurement, Engineering Principles, Geographical Context, Quality Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here