Babatunde, O K (2013) Cross cultural management of quality performance of Chinese construction firms in Nigeria. PhD thesis, National University of Singapore, Singapore.
Abstract
The construction service quality of the Chinese firms in Nigeria has received mixed reactions among the Nigerians. This study investigates how the Chinese firms can achieve good service quality performance in Nigeria. Culture-specific and bi-directional relationships exist between total quality management (TQM) implementation and national culture. Consequently, this study developed and applied a quality management assessment model in a mixed-method research approach to investigate the impact of cultural differences on service quality performance between the Chinese and the Nigerians. It found significant differences existing between the Chinese and the Nigerians on their perceived influences of national culture on quality, significant association existing between China and Nigeria's NCD scores and the perceived influences of national culture on quality management, and evidence that Chinese firms that are able to manage cultural differences with the Nigerians as being perceived as good quality performance firms. This study concludes by making recommendations from the model.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Low, S P |
| Uncontrolled Keywords: | culture; construction firms; quality management; service quality; total quality management; China; Nigeria |
| Index terms: | service quality, Nigeria, cultural difference, evidence, implementation, national culture, total quality management, quality performance, construction firm, quality management, China |
| Subjects: | project delivery, performance measurement, evaluation and assessment methods, contractual arrangements, Geography, quality assurance, cross-cultural studies, organization, evaluation methods |
| Topics: | International Construction, Research Practice, Quality Management, Business Strategy, Procurement, Geographical Context |
| Descriptive scope: | 3 PCA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here