Gale, K (2013) An evaluation of performance improvement within public sector construction framework agreements. PhD thesis, Anglia Ruskin University, UK.
Abstract
Context of this research: The construction industry has a history of client dissatisfaction in the UK. In response, framework agreements have been developed to create relationships between suppliers and clients in order to improve project performance. This research aims to assess whether use of framework agreements can result in significant improvement for performance outcomes without a significant increase in costs when compared with traditional discrete methods, and if so, develop a procurement performance model for realisation and continuous improvement in performance. Research methodology: A literal review of UK Government reports with economic and performance management theories precede a case study set within Hampshire County Council, a major public sector authority, allowing analysis of data from 164 highway maintenance projects by independent samples t-tests. Projects are divided into discrete and framework groups using critical success factors to measure performance differences. In addition to project outcomes, a review of economic performance was undertaken to advance a current ?gap in professional knowledge? concerning cost effectiveness of framework agreements. A performance management model ... (continues)
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | case study; client satisfaction; framework agreements; performance |
| Index terms: | case study, performance outcome, performance management, framework agreement, professional knowledge, project outcome, public sector, continuous improvement, project performance, research methodology, client satisfaction, performance improvement, construction industry, cost-effectivenes, critical success factor, history |
| Subjects: | administrative law, industry analysis, professional development, project management theory and practice, performance measurement, economics, architectural and construction history, control systems, value management, data collection methods, research design and methodology, contractual arrangements, project completion, client relations |
| Topics: | Stakeholder Management, Research Practice, Information Management, Cost Management, Quality Management, Legal Issues, Procurement, Project Management |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here