Alrajehi, S H (2014) Importance of KPI identification and implementation in Kuwaiti construction industry. PhD thesis, Brunel University, UK.
Abstract
Key Performance Indicators (KPIs) play a vital role for organizations to measure project performance. The core objective of Key Performance Indicators is that not only organizations but also customers want their projects to be completed within the stipulated time and budget while maintaining the quality standards. Performance measurement is foundation for continual improvement. Subsequently, as a regular rule, benchmarking is the next step to improve contractors' efficiency and effectiveness of products and processes. Camp (1989) introduced benchmarking concepts and defines it as “the continuous process of measuring products, industry leaders.” It is a problem to measure the performance of large projects such as construction and communication projects using predefined KPIs. Objective of this research is to find a framework to improve project performance through benchmarking of key performance indicators, to identify the suitable KPI prevailing in the construction industry of Kuwait and develop and calculate the KPIs to assess the performance of the construction projects and making recommendations to improve project performances of construction industry. For this study two Kuwaiti construction companies are selected i.e. Company AA and Company BB. Performance of their financial and non-financial data is analyzed. Primary data is collected through questionnaires and in performance of Company BB. Data also revealed that Company BB’s are having cost and time overrun. Organizations like Company BB have to investigate reasons of cost and time delays causing dissatisfaction. Decision of material selection and delivery time should be carefully taken. Organizations should improve its employment policies from selection to compensation, working conditions, motivations and availability of health and safety facilities; as satisfied customers can satisfy customers. Subsequently, Company BB management performance needs immense improvement at all levels and in all processes. Consideration of design quality indicators (DQI) as per requirement of stakeholders and bio-diversity impacts, it is impossible to satisfy the internal or external stakeholders of construction projects. This thesis contributes useful and new knowledge to the Kuwaiti construction industry. This study reveals the importance of significant KPIs needed for the growth of medium construction organizations through benchmarking the bigger organizations. The ultimate goal of this study is to highlight the importance of KPIs to access success of medium construction organizations. Although it is believed KPIs could be used for benchmarking of bigger size organizations.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | benchmarking; financial analysis; key performance indicators; Kuwait; organisational performance; project performance; questionnaire survey |
| Index terms: | construction industry, implementation, working conditions, compensation, delivery time, time delay, effectiveness, project performance, organizational performance, employment, design quality indicator, construction organization, efficiency, performance measurement, key performance indicator, quality standard, time overrun, external stakeholder, benchmarking, Kuwait, construction project, questionnaire, financial analysis, survey, construction company, motivation, health and safety |
| Subjects: | Geography, health safety and environment, production management, time analysis, quality assurance, organization, psychology, contractual arrangements, professional practice, performance management, performance measurement, management, project management theory and practice, employment law, sociology, project controls, industry analysis, data collection methods, dispute resolution, design economy, project delivery |
| Topics: | Quality Management, Legal Issues, Geographical Context, Project Management, Health and Safety, Procurement, Human Resources, Design Practice, Time Control, Research Practice, Business Strategy, Stakeholder Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here