Zerjav, V and Ceric, A (2009) Structuring communication within construction projects: A communication breakdown structure. In: Dainty, A R J (ed.) Proceedings of 25th Annual ARCOM Conference, 7-9 September 2009, Nottingham, UK.
Abstract
Most construction projects are complex, collaboration-intensive phenomena. Therefore, structuring and coordinating communication within projects is a serious challenge. The Construction Process Protocol is a plan of work that creates a division of activities into sub-processes in three levels. The main idea of this paper is to use a set of IT-based patterns and techniques complementary to business process management to develop a model of collaboration breakdown, integrating Business Process Management techniques with the Process Protocol. According to this idea, the structuring of collaboration within a project relies upon the premise that sets of Process Protocol sub-processes can be represented by corresponding sets of collaborative tasks carried out between various project participants. These collaborative tasks are defined by their participants with corresponding roles, deadlines, statuses, and other collaboration variables. A communication model originating from the presented idea is based on the fact that major part of communication on projects can be conducted in various digital forms and, therefore, easily stored and audited.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | collaboration; communication; information technology; process protocol; project management |
| Index terms: | project management, process management, construction process, information technology, plan of work, construction project, collaboration |
| Subjects: | operations management, production management, management, computing systems, building construction, project management theory and practice |
| Topics: | Project Management, Business Strategy, Site Management, Digital Applications, Organizational Design |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here