Ling, F Y Y and Hien, M B T (2014) Boosting project outcomes through goal alignment: A case study of Vietnam. Construction Economics and Building, 14(2), pp. 73-86. ISSN 2204-9029
Abstract
Goal alignment among members of a project team is important so that individual team members can work towards common project outcomes. This study aims to identify effective goal alignment practices to improve construction project outcomes in Vietnam. With the aid of a survey questionnaire, 31 sets of data were collected from practitioners in Vietnam's construction industry. The overall results show that although there is significant schedule overrun, projects in Vietnam are generally completed within budget. These projects also have significantly good quality and client satisfaction. It was found that schedule performance may improve if buyers and sellers have high degree of alignment in project objectives, and have shared goals that are adjustable. The finding shows project quality may improve if sellers communicate problems relating to quality to buyers, and there is proper documentation of project objectives. Effective communication of problems pertaining to delivery and quality may lead to better client satisfaction. It is recommended that project team members share, align and adjust their goals and objectives in order to achieve a better schedule outcome. It is also recommended that consultants and contractors make adjustments and customize their products to derive higher quality and client satisfaction. Clients should also be fair in sharing project benefits and assessing claims.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | goal alignment; project management; project outcomes; Vietnam |
| Index terms: | practitioner, case study, schedule performance, client satisfaction, questionnaire, Vietnam, construction project, survey, project outcome, documentation, project management, project team, schedule overrun, construction industry |
| Subjects: | data collection methods, client relations, project completion, production management, Geography, professional development, project management theory and practice, practitioner, project controls, industry analysis, project delivery |
| Topics: | Time Control, Information Management, Project Management, Geographical Context, Research Practice, Roles and Professions, Stakeholder Management |
| Descriptive scope: | 5 PCTEA |
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