Al Dairi, J S S (2017) The design and development of a knowledge-based lean six sigma maintenance system for sustainable buildings. PhD thesis, University of Bradford, UK.
Abstract
The complexity of sustainable building maintenance environment requires managers to define and implement appropriate quality benchmark system suitable for this function. Lean Six Sigma (LSS) is one of the most effective process improvement and optimization philosophy that maintenance organisations can implement in their environment. However, literature review has shown that 90% of failures in LSS implementations are due to lack of readiness to change, the unawareness of the required benchmark organisation capabilities, and improper control of priorities. The contribution of the current research approach is in developing a hybrid Knowledge-Based (KB)/GAP/AHP System, consisting of three stages (Planning, Designing and Implementation) and containing over 2500 KB rules. The KB System can assist the decision-makers in identifying the obstacles behind the organisation readiness to change into a benchmark LSS maintenance environment. Thus the KB System will be used to achieve benchmark standards by determining the gap existing between the current environment and the benchmark goal, and then suggest a detailed plan to overcome these hurdles in a prioritised and structured manner, thus achieving cost benefits. To ensure its consistency and reliability, the KB System was validated in three Oman-based maintenance organisations, and one published case study for a UK-based organisation. The results from the validation were positive with the System output suggesting list of top priorities and action plans for achieving benchmark LSS standards for these organisations. The research concludes that the developed KB System is a consistent and reliable methodology for assisting decision-makers in designing, planning, and implementing LSS for benchmark sustainable building maintenance.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | complexity; improvement; standards; sustainable building; failure; optimization; six-sigma; knowledge-based system |
| Index terms: | process improvement, six sigma, manager, philosophy, literature review, validation, methodology, sustainable building, complexity, design and development, case study, Oman, knowledge-based system, implementation |
| Subjects: | systems engineering, philosophical studies, performance measurement, management, professional development, data analysis and analytics, artificial intelligence, data collection methods, research methods, sustainable construction, design process, Geography, contractual arrangements, practitioner |
| Topics: | Engineering Principles, Geographical Context, Sustainability, Procurement, Quality Management, Business Strategy, Information Management, Research Practice, Roles and Professions, Digital Applications, Design Practice |
| Descriptive scope: | 5 PCTEA |
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