Mohamed, O and Egbu, C (2010) Measuring the impact of knowledge sharing on the planning permission process in Malaysian local authorities. In: Egbu, C (ed.) Proceedings of 26th Annual ARCOM Conference, 6-8 September 2010, Leeds, UK.
Abstract
Knowledge sharing is a fundamental knowledge management process. For large organizations like local authorities, the ability to effectively share knowledge across organizations can lead to improved service delivery and the achievement of best practices. Hence, the degree to which an organization effectively applies knowledge sharing initiatives is an indicator of the organization’s knowledge management development; yet organizations still struggle to measure the gains it promises to offer. This paper aims to explore and measure the impact of knowledge sharing and also explores the challenges which organizations face in delivering effective policies, particularly in their role in the planning permission process. The paper draws from an ongoing PhD programme; it also draws on a thorough review of the literature and on data obtained from local authorities in Malaysia. The paper highlights the potential benefits of knowledge sharing in organizations. The paper concludes that measuring the impact of knowledge sharing in local authorities is challenging. The findings also indicate that organizational performance is dependent on the effective use and management of knowledge sharing initiatives. Keyword: knowledge sharing, Malaysia, local authority, measurement.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | knowledge sharing; Malaysia; local authority; measurement |
| Index terms: | knowledge management, organizational performance, best practice, knowledge sharing, programme, local authority, face, service delivery, Malaysia |
| Subjects: | sociology, project controls, performance measurement, professional development, Geography, service delivery, psychology, knowledge management, business |
| Topics: | Quality Management, Organizational Design, Time Control, Information Management, Project Management, Geographical Context, Business Strategy, Stakeholder Management |
| Descriptive scope: | 2 PC |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here