Ojuri, Omoleye B (2020) Prescribing social value co-creation in networks for the Nigerian water supply sector. PhD thesis, University College London, UK.
Abstract
Relatively little is known about the concept of social value co-creation in networks as a management agenda for construction projects. Although researchers of value co-creation have expounded it in the context of marketing services, little is investigated in construction projects. This study challenges the traditional bureaucratic management of the delivery of social projects and provides the process of joint production of sustainable benefits to end-users. Abductive reasoning, including exploratory sequential mixed methods research design, were applied in two water service systems. The qualitative-quantitative stage created social network-driven value co-creation features using the purposive sampling of 72 semi-structured interviews and 72 questionnaires analysed using NVIVO 11 and UCINET 6.5, respectively. The first phase of the qualitative analysis unearthed the bottom-up, partnership features of social value co-creation features which include a sense of social unity, end-user empowerment, behavioural transformation and knowledge transfer. Meanwhile, the second phase of quantitative social networks highlighted the statistical relationships between independent variables such as influential actors, informal and formal relationships as highly significant in predicting the dependent variable of knowledge transfer (a form of value co-creation). Although the examination of value co-creation is made more compelling in social network analysis, nonetheless, elements of value destruction also emerged among interactions of the actors. Meaning that social network is not a guarantee for value co-creation; it is subject to the institutions of the service system. The researcher recommended the operation of realistic financial plans, including the re-design of contracts and procurement of community-based water supply projects to accommodate service system. This research is the first to attempt to develop social network-driven value co-creation framework to manage the Nigerian water service system.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Uncontrolled Keywords: | contracts; interview; network analysis; Nigeria; partnership; procurement; social network analysis; social value; water supply |
| Index terms: | partnership, social network, questionnaire, co-creation, knowledge transfer, meaning, abductive reasoning, water supply, Nigeria, social network analysis, transformation, network analysis, community-based, value co-creation, marketing, qualitative analysis, guarantee, mixed method, research design, independent variable, dependent variable, interaction, social value, empowerment, construction project, purposive sampling, interview |
| Subjects: | Geography, research methods, production management, statistical analysis, contract structure, data analysis and analytics, design process, management, data collection methods, infrastructure and transport systems, sociology, partnership management, value management, research dissemination and communication, research design and methodology, behavioral psychology, business, communities and social development |
| Topics: | Business Strategy, Human Resources, Digital Applications, Geographical Context, Urban Studies, Stakeholder Management, Procurement, Engineering Principles, Design Practice, Project Management, Research Practice |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here