Satterfield, J H (2020) Strategies for improving the performance of multigenerational cohorts in the construction industry. PhD thesis, Walden University, USA.
Abstract
Many small construction companies struggle to motivate Generation X (Gen X) and Generation Y (Gen Y) employees to improve performance. Small business owners who maximize multigenerational employee performance will experience an increase in productivity. Grounded in the generational theory, the purpose of this qualitative multiple case study was to explore strategies 3 small construction business owners in Northeastern Ohio used to improve the performance of multigenerational cohorts in the construction industry. Data were collected through semistructured face-to-face-interviews and a review of relevant internal organization documents. Thematic analysis was used to analyze the data. Key themes that emerged from the study were that technology and work/life balance heavily impact Gen X and Gen Y's performance. A key recommendation is for small construction company owners to consider the duration and frequency of meetings to maximize the performance of Gen X and Gen Y. The information provided by the participants may contribute to social change because owners are reminded that mentorship, emotional intelligence, active listening, and trial and error can be used to discern how to motivate each generation. The knowledge imparted may improve societal interaction as owners gain the insight to coach Gen X and Gen Y to appreciate and become more tolerant of each other inside and outside the workplace.
| Item Type: | Thesis (Doctoral) |
|---|---|
| Thesis advisor: | Sines, C |
| Uncontrolled Keywords: | duration; small business; productivity; employee; owner; thematic analysis; case study |
| Index terms: | owner, productivity, case study, interaction, construction industry, duration, emotional intelligence, construction company, strategy, face, interview, thematic analysis, documents, small business |
| Subjects: | project controls, sociology, industry analysis, management, methods and analysis, professional development, data collection methods, behavioral psychology, psychology, organization |
| Topics: | Organizational Design, Time Control, Human Resources, Stakeholder Management, Business Strategy, Information Management, Research Practice |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here