Heng, H K S and Loosemore, M (2011) Structural holes in hospital organisations: Exploring the brokerage potential of facilities managers from a social network perspective. In: Egbu, C and Lou, E C W (eds.) Proceedings of 27th Annual ARCOM Conference, 5-7 September 2011, Bristol, UK.
Abstract
In delivering effective support to health care delivery, the process by which information is exchanged between different non-clinical support services is critical. Using a case study approach and a social network perspective the brokerage role of facility managers in achieving this is explored. The results indicate that when communication exchanges between different non-clinical functional support units are identified and mapped, information brokerage opportunities exist. This increases the strategic influence for facilities management by exposing significant untapped value in the delivery of health-care services.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | communication network; healthcare facilities management; information brokering; structural holes |
| Index terms: | social network, manager, communication network, case study, facilities management, information brokerage, facilities manager, health care |
| Subjects: | practitioner, data collection methods, networking, sociology, management, public and environmental health, data exchange |
| Topics: | Digital Applications, Health and Safety, Business Strategy, Research Practice, Roles and Professions |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here