Yasin, F and Egbu, C (2011) Critical steps to knowledge mapping in facilities management organisation. In: Egbu, C and Lou, E C W (eds.) Proceedings of 27th Annual ARCOM Conference, 5-7 September 2011, Bristol, UK.
Abstract
Knowledge mapping is an on-going quest within an organisation to survey, audit and synthesise the knowledge within an organisation. Auditing knowledge within an organisation identifies knowledge gap, classifies, sorts and identifies the knowledge flow within the organisation. Synthesis is the ultimate stage in knowledge mapping where the processes, peoples and knowledge mapping tools are cleverly linked to each other and elucidate the relationship among them. However, the absence of knowledge management approaches in the organisation, arguably, causes deficiency of structured and purposive knowledge mapping. For facilities management organisations, the question of where and how to start and what is needed to commence the knowledge mapping initiative in the organisation leave facilities managers in limbo. Facilities managers in Malaysia realise the importance of their knowledge rich organisations being mapped. This is to ensure that they do well in the competitive business environment and gain recognition of their important role in supporting prime activities of the clients organisations. The literature review and survey interview amongst facilities managers in Malaysia reveal that it is crucial to identify knowledge assets in an organisation very early on. Through knowledge mapping, expected benefits can be fully exploited.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | facilities management; information technology; knowledge mapping |
| Index terms: | facilities manager, mapping, competitive busines, knowledge flow, knowledge management, information technology, facilities management, interview, Malaysia, audit, survey, literature review |
| Subjects: | performance measurement, management, spatial and geospatial analysis, Geography, professional development, data collection methods, computing systems, practitioner, knowledge management, data analysis and analytics, business management |
| Topics: | Digital Applications, Quality Management, Business Strategy, Information Management, Research Practice, Geographical Context, Roles and Professions |
| Descriptive scope: | 4 PCEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here