Pheng, L S and Lim, R B L (2000) Quality system QS 9000 for construction: Is the industry in Singapore ready? Journal of Construction Research, 1(1), pp. 19-31. ISSN 1609-9451
Abstract
ISO 9000 quality management systems have been in place in the construction industry for some time. As part of kaizen or continuous improvement, there is a need for organizations with existing ISO 9000 certification to upgrade their systems. For this purpose, QS 9000 quality system requirements, which were developed from the automobile industry in the USA, are examined for application in the construction industry. Apart from tracing the background to both ISO 9000 and QS 9000, the authors also examine whether the construction industry is ready to receive the latter. A postal survey was conducted for this purpose and the study suggests that there is indeed scope for the inclusion of some aspects of QS 9000 to improve existing ISO 9000 quality management systems of construction firms.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | ISO 9000; QS 9000; quality; construction; automobile industry |
| Index terms: | continuous improvement, Singapore, construction industry, quality management system, survey, construction firm, ISO, certification, automobile industry |
| Subjects: | Geography, organization, industry analysis, administrative processes, performance measurement, project delivery, standards development, data collection methods |
| Topics: | Quality Management, Geographical Context, Contract Administration, Research Practice, Business Strategy |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here