Davenport, D M and Smith, R (1995) International procurement systems: Assessment of required levels of client participation in construction projects. Journal of Construction Procurement, 1(1), pp. 38-49. ISSN 1358-9180
Abstract
The attainment of the highest standards of client satisfaction with construction investment ought to be the priority of all constructors, if not for a range of complex socio-economic reasons, then for the simple reason that the satisfied customer will be encouraged to re-invest and subsequently re-employ the services of the construction industry sector. The European market has extended the horizons of British constructors and consultants, many of whom are grasping the opportunity to compete in a technologically and administratively varied international scenario. Recent political and ideological upheaval in Eastern Europe, in Russia and in the People's Republic of China have created further opportunities for UK contractors and consultants to collaborate and influence the development of managerial and procurement systems in the construction industries of Eastern Europe. This paper examines recent findings from UK research studies which have focussed on the role of the client in the construction industry and puts forward a proposal that greater levels of participation by the client within the procurement process will achieve correspondingly higher levels of satisfaction with construction investment.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | client, investment, participation, professional, procurement, satisfaction |
| Index terms: | construction industry, client satisfaction, procurement system, Europe, satisfaction, China, construction project, procurement process, proposal |
| Subjects: | client relations, contractual arrangements, project planning, physical geography and landforms, production management, Geography, project delivery, industry analysis |
| Topics: | Stakeholder Management, Research Practice, Procurement, Project Management, Geographical Context |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here