Cox, A and Thompson, I (1998) Has contracting lost its customer focus? Journal of Construction Procurement, 4(1), pp. 5-15. ISSN 1358-9180
Abstract
Despite numerous recommendations for change within the construction industry, there is little agreement or guidance on the most appropriate contracting strategies to adopt. Recent research has indicated that traditional practices still prevail. Most clients recognise the value of a governing relationship over and above the written contract and that this cannot be determined by the content of the clauses alone. This article reports on this research and introduces the Relational Competence approach to align contractual relations with the strategic goals of the client's business.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | client, contract, relationship, relational competence |
| Index terms: | strategy, competence, contractual relations, construction industry |
| Subjects: | personnel development, contract law, management, industry analysis |
| Topics: | Research Practice, Business Strategy, Human Resources, Legal Issues |
| Descriptive scope: | 2 CT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here