Leung, M-y and Yu, R K T (2003) An investigation of conflict resolution in the construction industry. Journal of Construction Procurement, 9(1), ISSN 1358-9180
Abstract
Conflict cannot be eliminated, but must be managed. The optimal level of conflict enhances productivity and, subsequently, improves the participants' satisfaction. Based on knowledge of conflict management and two-factor satisfaction theory, a cyclical conflict management model is developed in this paper. A questionnaire survey is used to investigate the relationship between conflict resolution behaviour and the satisfaction levels of client representatives and contractor representatives. The results indicate that both compromise and collaboration styles of conflict resolution correlate significantly with high levels of satisfaction for both client and contractor representatives, while client dissatisfaction is associated with the avoidance style of resolution in the management process. By contrast, the satisfaction levels of contractor representatives regarding their own accommodation resolution style differ from the satisfaction levels of client representatives regarding the contractor representative's accommodation resolution styles and vice versa.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | conflict management, behavioural conflict resolution, satisfaction, client, contractor |
| Index terms: | resolution, construction industry, investigation, conflict resolution, productivity, satisfaction, questionnaire, collaboration, survey, conflict management |
| Subjects: | management, conflict resolution, industry analysis, data collection methods, project delivery |
| Topics: | Organizational Design, Research Practice, Business Strategy, Stakeholder Management, Project Management |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here