Curran, M and Spillane, J P (2020) External stakeholder management and engagement on urban construction projects in Ireland. Proceedings of Institution of Civil Engineers: Management, Procurement and Law, 174(2), pp. 59-68. ISSN 17514304
Abstract
The disruptive nature of urban construction projects results in hazardous and complex environments, particularly when considering the management of external stakeholders. Therefore, this paper aims to identify who these external stakeholders are, what issues occur and what strategies are used to counteract such issues on urban construction projects in Ireland. The research method is qualitatively based, encompassing five exploratory case study interviews with five construction professionals on urban construction projects in Ireland. The data are qualitatively assessed using mind-mapping software and cognitively summarised. The research identifies 'residents', 'road users', 'environmental agencies' and the 'local authority' as the main external stakeholders, from a potential list of 22. 'Traffic management', 'noise', 'dust and vibrations from site works', 'excess documentation' and 'environmental controls' were identified as the main issues, from a list of 26 issues. Finally, 'consultations', 'regular meetings', 'traffic-management systems', 'inform stakeholders early', 'noise-monitoring reports' and 'sustainable construction methods' were identified as the main response strategies, from a list of 15 potential strategies. The key contribution of this study illustrates to on-site management the importance of identifying and engaging with the external stakeholders, in addressing their issues and, subsequently, counteracting such concerns using one or more response strategies identified.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | corporate responsibility; project management; urban regeneration |
| Index terms: | Ireland, project management, site work, construction professional, site management, monitoring, traffic management, case study, external stakeholder, agency, urban regeneration, vibration, mapping, construction project, environmental control, strategy, local authority, documentation, interview, sustainable construction, corporate responsibility, management system |
| Subjects: | environmental engineering, sociology, professional development, project management theory and practice, management, post-disaster and reconstruction, control systems, data collection methods, business, mechanical systems, production management, Geography, sustainable construction, spatial and geospatial analysis, construction operations, site logistics, operations management |
| Topics: | Sustainability, Engineering Principles, Geographical Context, Project Management, Organizational Design, Site Management, Urban Studies, Stakeholder Management, Governance, Business Strategy, Information Management, Research Practice |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here