Baharuddin, H E A; Ibrahim, C K I C; Costello, S B and Wilkinson, S (2017) Managing stakeholders through alliances: A case study of a megaproject in New Zealand. Proceedings of Institution of Civil Engineers: Management, Procurement and Law, 170(4), pp. 151-160. ISSN 17514304
Abstract
Delivering a road infrastructure megaproject is complex and requires engagement with multiple stakeholders. Stakeholder engagement is an essential part of the management process, particularly in megaprojects, helping to manage what can be complex stakeholder relationships. The alliance procurement approach has been acknowledged as a platform that can provide a collaborative way of managing such stakeholder complexity. This paper uses a road infrastructure alliance case study in New Zealand to investigate the adopted features embedded in an alliance model in managing stakeholders throughout the interim project alliance agreement phase. The research draws information from stakeholder engagement reports, project documentation, newsletter articles, public engagement reports, transportation agency reports and interviews from the case study. The findings provide valuable insights into how the features of a project alliance (i.e. project governance and commercial model) formulate an effective approach (i.e. building a culture of care, communicating beyond compliance and responsiveness) to the management of multiple stakeholders during the planning and consenting phase. The paper provides a point of reference for construction organisations to help develop a best practice through collaborative contracting for successfully managing stakeholder complexity in future construction megaprojects.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | infrastructure planning; procurement; project management |
| Index terms: | New Zealand, infrastructure planning, construction organization, transportation agency, platform, best practice, megaproject, stakeholder engagement, case study, project documentation, governance, project management, public engagement, compliance, project alliance, interview, complexity |
| Subjects: | participation process, digital design, health safety and environment, project planning, business, organization, Geography, systems engineering, contractual arrangements, community and social dimensions, transportation engineering, strategic project management, project management theory and practice, data collection methods |
| Topics: | Business Strategy, Research Practice, Governance, Procurement, Geographical Context, Project Management, Health and Safety, Engineering Principles, Digital Applications, Stakeholder Management |
| Descriptive scope: | 3 PCE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here