Heterogeneity in stakeholder's perceptions on delays in infrastructure projects: Scenario of Bangladesh

Purpose: In Bangladesh (BD), delays in infrastructure are common. Many previous studies have explored the causes of infrastructure delays. However, this study investigated the causes of delays by taking responses from the stakeholders who are responsible for planning, design, funding, approval and implementation. There are few studies that have related infrastructure project delays to heterogeneity in stakeholders' perceptions. Design/methodology/approach: A structural equation (SE) model is developed with 350 normally distributed data points to understand the heterogeneity in stakeholders' perceptions regarding delays in infrastructure projects in BD. Additionally, the relative importance index (RII) approach is used to assess the responses, validating the SE model. Findings: The study finds that among the three latent variables, "Project itself related delay" has more influence on delays in infrastructure projects. Among the observed variables under the "project itself related delay" latent variable, "DPP approval process" has the most significance. From the heterogeneity analysis, the study found differences in responses among the stakeholders from "the Engineering Department," "the Planning Office" and "the Construction Firm/Industry." An important class of stakeholders believes that their stage is not being delayed and that other stages require attention. Research limitations/implications: The data sample is 350. More data can improve the accuracy of the findings. Most of the respondents are civil engineers (74%) and represent the owner of the project. Sample data from more stakeholders' will enhance the accuracy of the result. Practical implications: This study addresses the requirements of Bangladeshi project stakeholders and how their interactions cause delays in projects. Furthermore, the opinions of other stakeholders are taken into consideration when determining the specific factors of individual stakeholders that are causing delays. Practically, the distance between stakeholders should be reduced. A project manager can play a role in this regard. Initiatives should be taken on how to complete the project quickly by eliminating the requirements discussed among the stakeholders and bureaucratic complications. Instead of placing blame on one another, stakeholders should take the initiative to figure out how to work together to finish the project on schedule. The Planning Commission's approval of the Development Project Proposal (DPP) and Revised Development Project Proposal (RDPP) should be obtained as soon as possible by owner stakeholders. In order to avoid frequently changing the DPP, owners should also exercise greater caution when choosing contractors. Contractor stakeholders should use efficient and proper manpower and equipment so that unexpected delays are not created during the execution of work. Since the role of the contractor stakeholder is the most important among the three types of stakeholders, the contractor should raise awareness and urge the owners to get the RDPP approved quickly. Originality/value: The findings from the study can help mitigate delays in infrastructure projects in BD, taking into account the perceptions of various stakeholders.