Tammo, M and Nelson, M (2012) A critical review of the concept of facilities management in community-based contexts. In: Smith, S D (ed.) Proceedings of 28th Annual ARCOM Conference, 3-5 September 2012, Edinburgh, UK.
Abstract
The concept of Facilities Management in a Community-based setting is derived from understanding the social value of community facilities and the management of community assets, which include people, buildings, voluntary groups and organizations. This research forms part of a PhD study, which aims to critically review the concepts of FM and translate knowledge into the community setting, in order to develop new thinking and demonstrate the added value of FM in the regeneration context. For the purpose of this paper, a critical review is undertaken to identify the key characteristics of FM in the community-based setting emerging from literature. Further analysis is then undertaken to demonstrate the potential contribution of FM to community development. The research identified five areas in which FM had the potential to make contributions in a community-based setting, namely: service management, social inclusion, strategic development, environmental and economic sustainability. These covered all the different aspects of the existing concepts and models, bringing together community and organizational issues.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | community development; facilities management; service delivery; urban FM; social enterprise |
| Index terms: | service delivery, community development, social enterprise, community-based, added value, organizational issue, facilities management, social inclusion, social value, economic sustainability |
| Subjects: | service delivery, management, communities and social development, sociology, organization, business, economic analysis |
| Topics: | Stakeholder Management, Research Practice, Project Management, Business Strategy, Organizational Design, Ethics, Urban Studies |
| Descriptive scope: | 3 PCT |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here