Gunning, J G (1997) The costs and benefits of achieving business excellence in construction organisations. Journal of Financial Management of Property and Construction, 2(1), pp. 45-58. ISSN 1366-4387
Abstract
Business excellence links the principles of Total Quality Management (TQM) to a wider perspective of the needs of the stakeholders of an organisation. It represents a holistic view of managing a business in terms of both enablers and results (causes and effects). The paper first examines the Process of Total Quality Management (TQM) and the criteria normally embodied within it. It discusses how and where TQM can be applied to the construction process and investigates the requirements of a TQM programme. The benefits are then assessed, with emphasis upon the various methodologies of quantifying these. The paper looks at a range of measures of quality including benchmarking and self-assessment, and investigates the costs of implementing the business excellence philosophy within construction organisations. It sets out a framework for comparing costs and benefits, and ends with an assessment of the likely achievement of true business excellence in the Construction Industry using a cohesive and integrated approach to improvement of every aspect of an organisation.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | business excellence, total quality management, benchmarking, cost benefit analysis, construction organisations |
| Index terms: | construction industry, construction organization, methodology, construction process, benchmarking, total quality management, integrated approach, cost benefit analysis, philosophy, programme |
| Subjects: | evaluation methods, data analysis and analytics, project controls, philosophical studies, industry analysis, performance measurement, contractual arrangements, organization, building construction, research methods |
| Topics: | Procurement, Quality Management, Research Practice, Business Strategy, Time Control, Site Management |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here