Davenport, D M (1997) Client satisfaction with construction cost: A comparative study of French and UK performance. Journal of Financial Management of Property and Construction, 2(3), pp. 77-94. ISSN 1366-4387
Abstract
The aim of this paper is to evaluate findings from questionnaire surveys in order to assess how each of the UK and French national construction industries perform in relation to the level of client expectations, also defined as priorities at the inception stage, and the effect of client participation and expertise on client ratings for construction final delivery costs. Evaluation includes: statistical distribution analysis of results from each country, which examines relationships between the status of client priorities/expectations relating to construction costs, compared with other significant criteria such as time, quality, client participation in the construction process and client satisfaction with performance and client experience; the construction of a correlation matrix using Spearman's Rank Correlation system in order to examine the correlation between client performance ratings including cost, time, quality, participation and overall client satisfaction with performance; a comparative analysis to discover whether there are any similar trends in construction client behaviour in relation to construction costs which transcend national boundaries and may be of significance in terms of the implementation of client-led, coherent and effective strategies on an international scale. A null hypothesis which contends that there is no significant difference in the non-parametric results of the above relationships between the two countries, will be tested using the Mann-Whitney U test for ordinal data.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | client expectations, client participation, client priorities, French construction industry, UK construction industry |
| Index terms: | strategy, survey, comparative analysis, construction process, questionnaire, boundaries, construction cost, construction client, comparative study, client satisfaction, implementation, construction industry |
| Subjects: | property law, contractual arrangements, practitioner, client relations, building construction, data analysis and analytics, financial and cost management, data collection methods, research design and methodology, industry analysis, management |
| Topics: | Procurement, Legal Issues, Roles and Professions, Stakeholder Management, Research Practice, Cost Management, Business Strategy, Site Management |
| Descriptive scope: | 5 PCTEA |
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