Mbugua, L M; Holt, G D and Olomolaiye, P O (2000) An evaluation of international frameworks for business self-assessment and their application in UK construction. Journal of Financial Management of Property and Construction, 5(3), pp. 135-147. ISSN 1366-4387
Abstract
Numerous Self-Assessment Frameworks (SAFs) have been proposed around the world to enable companies measure their business performance. These SAFs include the ISO9000, Investor in People, Deming Prize, Baldridge Award, Business Excellence Model, the Balanced Scorecard and the Inclusive Approach. The UK construction industry has also proposed a set of 10 Key Performance Indicators (KPIs), to evaluate the business performance of construction companies. These KPIs need to be viewed in a global context; so that lessons can be learnt as they are developed. This paper extends the knowledge of these various SAFs by evaluating their application to the measurement of construction business. The major SAFs used around the world are discussed, compared, and evaluated in relation to construction business.· It is concluded that although self-assessment is perceived as a powerful organisational learning technique and a means to continuous improvement, construction companies have much to learn regarding their use and are yet to maximise their potential. The construction industry KPIs are a vital step in this direction.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | business excellence, construction business, performance measurement, self-assessment frameworks |
| Index terms: | balanced scorecard, performance measurement, investor, key performance indicator, continuous improvement, construction industry, organizational learning, construction company, business performance |
| Subjects: | organization, professional development, performance measurement, industry analysis, sociology, project delivery |
| Topics: | Business Strategy, Research Practice, Information Management, Stakeholder Management, Project Management, Quality Management |
| Descriptive scope: | 4 PCTA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here