Costa, D B and Formoso, C T (2004) A set of evaluation criteria for performance measurement systems in the construction industry. Journal of Financial Management of Property and Construction, 9(2), pp. 91-102. ISSN 1366-4387
Abstract
Construction companies usually have difficulty in identifying and selecting adequate performance measures related to their strategies and critical processes. In general, they are aware of the importance of measurement systems for monitoring and controlling their performance, but these are seldom well established. This article proposes and discusses a set of evaluation criteria for performance measurement systems in construction companies. The proposed criteria have been divided into categories: (a) measure definition; (b) alignment of measures to strategies; (c) insertion of measures into the company routine; and (d) learning achievement through measurement. This study was based on five case studies carried out in medium and small sized companies from the South of Brazil.
| Item Type: | Article |
|---|---|
| Uncontrolled Keywords: | performance measurement, company strategy, process management, best practices |
| Index terms: | performance measurement, case study, construction industry, monitoring, best practice, Brazil, strategy, performance measure, construction company, routine, process management |
| Subjects: | Geography, organization, industry analysis, sociology, performance measurement, management, control systems, business, data collection methods |
| Topics: | Site Management, Organizational Design, Research Practice, Business Strategy, Quality Management, Geographical Context |
| Descriptive scope: | 4 PCTE |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here