Dikko, K (2013) Establishing status of Nigerian building design firms based on European construction institute total quality management matrix. In: Smith, S D and Ahiaga-Dagbui, D D (eds.) Proceedings of 29th Annual ARCOM Conference, 2-4 September 2013, Reading, UK.
Abstract
Total Quality Management (TQM) is based on the philosophy of continuously improving goods and services. This research was aimed at establishing status of Nigerian Building Design Firms by studying the degree to which they were operating under the concept of TQM using European Construction Institute’s (ECI) matrix. Firms were grouped under types of design activities and questionnaire survey was used to generate data of the study. The study revealed that the overall average ECI Score of the groups of Nigerian Building Design Firms is 27.4. Thus, according to the ECI the Nigerian Building Design Firms belong to the class 'The start of improvement'. Among the ECI quality factors, 'Training, awareness, education and skill' was recognised to be receiving the least attention from among the firms. It is recommended that the firms should particularly pay attention to this area in order to achieve the requirements and benefits of TQM.
| Item Type: | Conference Paper (Paper) |
|---|---|
| Uncontrolled Keywords: | total quality management; design firm; quality factor; employee; education |
| Index terms: | design firm, total quality management, building design, survey, philosophy, questionnaire |
| Subjects: | philosophical studies, data collection methods, practitioner, architectural design, evaluation methods |
| Topics: | Design Practice, Quality Management, Research Practice, Roles and Professions |
| Descriptive scope: | 5 PCTEA |
N.B. Descriptive scope is a count of how many of the five facets of empirical research are indicated by the words used in title, abstract and keywords. It is not intended as a judgement on the research; merely a count of the kind of word we would expect to indicate Phenomenon, Concepts, Theoretical framing, Empirical techniques, Analytical techniques. If all five are present, then a code of “5 PCTEA” will indicate this. If you feel the coding for this record is questionable, we welcome discussion around the terms we matched or the way we categorized them. The facet you would expect may not be coded, or a facet may be coded inappropriately. This can also bear on a larger question, of which facets should be treated as defining in construction management research. Please get in touch, and we will look at it. More details here